Terms and Conditions

These Terms and Conditions (“Terms”) form a binding agreement between benel Solutions (“benel,” “we,” “us,” or “our”), the provider of Credel AI, and the individual or organization that accesses or uses the Services (“Customer,” “you,” or “your”).

Where you and benel have signed a separate master subscription agreement, order form, or statement of work, that signed document controls in the event of a conflict with these Terms. If you do not agree to these Terms, do not access or use the Services.

Credel AI is a Salesforce-native platform that helps associations, certification bodies, accreditation organizations, and credentialing organizations manage the lifecycle of their programs, including applications, eligibility review, examinations, issuance, continuing education tracking, renewals, and compliance monitoring.

We may update, improve, or modify features of the Services from time to time. We will not materially reduce the core functionality of Services you have subscribed to during your current subscription term without notice to you.

Any information about future features or roadmaps is provided for information only and is not a commitment to deliver any functionality. Your purchase decisions should not depend on future functionality.

The Platform runs within your Salesforce Org. You must obtain and maintain, at your own expense, all Salesforce licenses and editions required to use the Platform. Salesforce licenses are separate from Credel AI subscription fees and are governed solely by your agreement with Salesforce, Inc.

The Services may integrate with third-party products such as Salesforce Sales Cloud, Service Cloud, Nonprofit Success Pack, Fonteva, NimbleAMS, payment processors, learning management systems, and exam providers (“Third-Party Services”). Your use of Third-Party Services is governed by the terms of their respective providers. benel is not responsible for the availability, security, or performance of Third-Party Services, or for changes to them that affect the Platform’s operation.

Credel AI is an independent product of benel Solutions. Salesforce, Einstein, and other third-party names are trademarks of their respective owners, and their use does not imply endorsement or affiliation.

Credel AI is priced based on your Salesforce environment, credentialing volume, and automation needs. Fees, subscription scope, and payment terms are set out in your Order Form.

Invoicing. Unless otherwise stated in the Order Form, fees are invoiced annually in advance and are due within thirty (30) days of the invoice date.

Non-cancellable. Subscription commitments are non-cancellable and fees paid are non-refundable, except as expressly provided in these Terms or your Order Form.

Late payment. Overdue amounts may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law. We may suspend the Services if any amount remains unpaid more than fifteen (15) days after written notice.

Taxes. Fees exclude taxes. You are responsible for all applicable sales, use, VAT, and similar taxes, excluding taxes on benel’s income.

Renewals. Unless your Order Form states otherwise, subscriptions automatically renew for successive periods equal to the initial term unless either party gives written notice of non-renewal at least sixty (60) days before the end of the current term. Renewal pricing may be adjusted with notice before the renewal date.

Ownership. As between you and benel, you own all Customer Data. You grant benel a limited right to access and process Customer Data only as necessary to provide, secure, support, and improve the Services and as otherwise instructed by you.

Where data lives. Because Credel AI operates natively in Salesforce, Customer Data is generally stored within your Salesforce Org and is subject to the security controls of Salesforce and your own configuration. benel personnel will access your Salesforce Org only with your authorization, for example to perform implementation or support.

Your responsibilities. You are responsible for the accuracy, quality, and legality of Customer Data; for having all rights, consents, and notices required to collect and process it; and for complying with laws that apply to your programs, including privacy, education-record, and healthcare laws where relevant. You must not submit protected health information subject to HIPAA unless benel has signed a business associate agreement with you.

Data protection. benel will maintain reasonable administrative, technical, and organizational safeguards appropriate to the nature of the Customer Data we handle. Where required by law, the parties will enter into a data processing agreement, which will form part of these Terms.

Usage data. We may collect aggregated, de-identified information about use of the Services (such as feature usage and performance metrics) to operate and improve the Services, provided it does not identify you or any individual.

The Services may include features that use artificial intelligence, including Salesforce Einstein capabilities, to classify documents, summarize information, suggest actions, or automate workflows (“AI Features”).

Review required. Output generated by AI Features may be inaccurate, incomplete, or inappropriate. You are responsible for reviewing and validating all output before relying on it.

Third-party AI. Some AI Features are provided by Salesforce or other third parties and are subject to their terms, usage limits, and data handling practices, including any additional licenses they require.

Ownership of output. As between you and benel, output generated from your Customer Data belongs to you.

No model training. benel does not use your Customer Data to train general-purpose AI models.

Optional use. AI Features can be disabled or limited through configuration if your policies require it.

Credel AI is a management tool. It does not grant, deny, revoke, or verify any certification, credential, license, or accreditation. All determinations regarding eligibility, examination results, issuance, renewal, discipline, and compliance are made solely by you in accordance with your own policies, standards, and applicable law.

You are responsible for maintaining appropriate human oversight of automated workflows and for any communications, notices, or decisions sent to applicants, certificants, or members through the Services.

Implementation, configuration, data migration, training, and ongoing optimization services are described in your Order Form or statement of work. Unless otherwise agreed, such services are billed as stated in the applicable document, and deliverables are subject to your timely cooperation, access, and decisions.

We will provide support for the Platform through the channels and at the service levels described in your Order Form. Support does not include issues caused by changes to your Salesforce Org made without our involvement, third-party products, or use of the Platform contrary to its documentation.

benel and its licensors retain all right, title, and interest in and to the Services, the Platform, documentation, templates, dashboards, and all related intellectual property, including improvements and derivative works. No rights are granted to you other than those expressly set out in these Terms.

Configurations or customizations built specifically for you and identified as your property in a statement of work belong to you, excluding any benel pre-existing materials or general know-how incorporated into them, which remain ours and are licensed to you as part of your subscription.

If you provide suggestions or feedback about the Services, you grant benel a perpetual, irrevocable, royalty-free right to use and incorporate that feedback without obligation to you.

Each party may receive non-public information from the other that is marked confidential or would reasonably be understood to be confidential, including Customer Data, pricing, and product information (“Confidential Information”). The receiving party will use Confidential Information only to perform under these Terms, will protect it with at least reasonable care, and will not disclose it except to employees, contractors, and advisors who need to know it and are bound by similar obligations.

These obligations do not apply to information that is or becomes public through no fault of the receiving party, was known to it without restriction, is independently developed, or is lawfully received from a third party. A party may disclose Confidential Information when required by law, after giving reasonable notice to the other party where legally permitted.

These Terms apply from the date you first access the Services and continue until all subscriptions under them have expired or been terminated.

For cause. Either party may terminate a subscription on written notice if the other party materially breaches these Terms and fails to cure the breach within thirty (30) days of notice, or becomes the subject of bankruptcy, insolvency, or similar proceedings.

Suspension. We may suspend access immediately if your use poses a security risk to the Services or others, or violates applicable law. We will restore access once the issue is resolved.

Effect of termination. Upon expiration or termination, your license to use the Platform ends and you must uninstall or cease using it. Customer Data stored in your Salesforce Org remains in your Org; you may export it using standard Salesforce tools. If you terminate for our uncured material breach, we will refund prepaid fees for the unused remainder of the term.

Survival. Sections relating to fees owed, intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, and governing law survive termination.

benel warrants that (a) the Platform will perform materially in accordance with its documentation during the subscription term, and (b) professional services will be performed in a professional and workmanlike manner. Your exclusive remedy for breach of these warranties is for benel to use reasonable efforts to correct the non-conformity or, if we cannot do so within a reasonable time, for either party to terminate the affected service and for you to receive a refund of prepaid fees for the non-conforming portion.

Except as expressly stated above, the Services are provided “as is” and “as available.” To the fullest extent permitted by law, benel disclaims all other warranties, express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. benel does not warrant that the Services will be uninterrupted or error-free, that AI-generated output will be accurate, or that the Services will satisfy any accreditation standard or regulatory requirement applicable to you.

To the fullest extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or data, even if advised of the possibility of such damages.

Each party’s total aggregate liability arising out of or relating to these Terms will not exceed the total fees paid or payable by you to benel for the Services in the twelve (12) months preceding the event giving rise to the claim.

These limitations do not apply to your payment obligations, a party’s indemnification obligations, or liability arising from a party’s gross negligence, willful misconduct, or breach of Section 7 (License and Restrictions).

By benel. benel will defend you against any third-party claim alleging that the Platform, as provided by us, infringes a United States patent, copyright, or trademark, or misappropriates a trade secret, and will pay damages finally awarded or agreed in settlement. This obligation does not apply to claims arising from Customer Data, Third-Party Services, modifications not made by benel, or combinations with items not provided by benel. If the Platform becomes subject to such a claim, we may procure a right for you to continue using it, modify it to be non-infringing, or terminate the subscription and refund prepaid fees for the unused term.

By you. You will defend benel against any third-party claim arising from Customer Data, your credentialing decisions, or your use of the Services in violation of these Terms or applicable law, and will pay damages finally awarded or agreed in settlement.

Procedure. The indemnified party must promptly notify the indemnifying party of the claim, give it sole control of the defense and settlement (provided no settlement imposes liability on the indemnified party without consent), and provide reasonable cooperation.

You may browse credel.ai for informational purposes and to request demos or quotes. When using the website, you agree not to scrape or harvest content by automated means, attempt to gain unauthorized access to any system, submit false information, or upload malicious code.

Website content, including text, graphics, logos, and product descriptions, is owned by benel or its licensors and is provided for general information only. It does not constitute a binding offer; pricing and specifications are confirmed only in an Order Form. Links to third-party websites are provided for convenience, and we are not responsible for their content or practices.

Information you submit through the website, such as demo requests, is handled in accordance with our Privacy Policy.

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

The parties will first attempt in good faith to resolve any dispute informally by written notice and discussion between senior representatives for at least thirty (30) days. If the dispute is not resolved, it will be brought exclusively in the state or federal courts located in Wyoming, and each party consents to the personal jurisdiction of those courts. Either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or Confidential Information.

Entire agreement. These Terms, together with any Order Form, statement of work, and data processing agreement, are the entire agreement between the parties on their subject matter and supersede all prior discussions. Terms in your purchase orders do not apply.

Assignment. Neither party may assign these Terms without the other’s written consent, except to a successor in a merger, acquisition, or sale of substantially all relevant assets, with notice.

Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control, including outages of Salesforce or other Third-Party Services, other than payment obligations.

Independent contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, or agency relationship.

Publicity. With your prior consent, benel may identify you as a customer, including use of your name and logo, in marketing materials.

Export and sanctions. You will comply with all applicable export control and sanctions laws and will not use the Services in any embargoed country or on behalf of a restricted party.

Severability and waiver. If any provision is held unenforceable, the remainder stays in effect. Failure to enforce a provision is not a waiver.

Notices. Notices must be in writing and sent to the addresses in your Order Form or, for benel, to the contact details below. Email notice is effective upon confirmed receipt.

We may update these Terms from time to time. We will post the updated version on this page and revise the “Last updated” date. For material changes affecting active subscribers, we will provide reasonable advance notice by email or through the Services. Changes apply from your next renewal term unless you agree otherwise, and continued use of the website after changes are posted constitutes acceptance.